HOW MUCH IS SHIPPING?
We are currently shipping from Berlin, Germany. For domestic orders, shipping is $3, and for international $5.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
All items ship within 2 weeks of order placement and are sent with regular shipping (+ tracking) via Deutsche Post. We will send a shipping notification when each order is shipped.
Domestic orders are estimated to arrive within 1 business week from shipping date.
International Customers: Although your order will be shipped in a timely manner, and Deutsche Post estimates international delivery to take between 7 and 10 business days, due to customs, we cannot guarantee how long delivery will actually take. Customs can be difficult to predict and may hold on to a package for as long as ten weeks. Should you experience such a delay in shipping, please contact your local customs office.
Please note that duties and import taxes are determined by the destination country's customs agency. These are not included in the checkout total. Payment of any import taxes or duties are the responsibility of the recipient and these fees may be collected at the time of delivery. Elizabeth Leflar is not responsible for customs duties or import taxes.
REFUNDS + EXCHANGES
Each piece is handmade and hand-finished to order, so we accept exchanges for pieces that are in stock only. Please contact us for availability and for a Return Authorization (RA) number.
While we are able to offer free shipping on outgoing items, shipping costs for exchanges are not covered.
HOW DO I CARE FOR MY JEWELRY?
Because each piece is carefully constructed by hand, please head over to our Jewelry Care page for full instructions on how to best show your jewelry love.
CAN I BUY JUST ONE EARRING IF I LOST ITS MATE?
Absolutely! Because each piece is handmade (often to order), each one is unique, so we’ll ask that you send us the lone earring. This way, we can make another one that matches as perfectly as possible. The cost will be half the regular price of the earrings, as listed in our shop.
DO YOU EVER HAVE SALES?
Yes! please join our email list or follow us on Instagram (@elizabethleflar), Twitter (@elizabethleflar) or Facebook (Elizabeth Leflar Design) if you would like to be notified when these come around!
WHAT ABOUT WHOLESALE?
Lovely! Please get in touch with "Wholesale Inquiry" in the subject line, your shop name and your website, and we’ll be in touch to hear more and to give you more information!
Upon purchasing, you will be asked for your email address for billing purposes and in case we need to contact you regarding your order.
Should you choose to sign up on the website or at checkout for our newsletter, your email will only be used for that purpose. You will receive periodic news of collection launches, sales, and events.
If, at any point, you would no longer to receive news, you can unsubscribe in any email footer, or by emailing us at firstname.lastname@example.org. We will delete your contact information entirely from our list.
In any case, none of your information will ever be shared in any way with any third party.