*HOLIDAY SHIPPING DEADLINES: Int'l - 27 November // Domestic - 12 December*
HOW MUCH IS SHIPPING?
We are currently shipping from Berlin, Germany. For domestic orders, shipping is $3, and for international $5.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
All items ship within 2 weeks of order placement and are sent with regular shipping via Deutsche Post. We will send a shipping notification when each order is shipped. Tracking numbers will be provided upon request and such orders can be tracked here.
Domestic orders should arrive within 2-3 days of shipping, while international orders usually take a minimum of 1 week, but may take as long as 5-6 weeks, at most, depending on customs. If your order has not arrived after this point, please contact us at email@example.com, subject "Late Order" and we will happily sort something out.
Please note that duties and import taxes are determined by the destination country's customs agency. These are not included in the checkout total. Payment of any import taxes or duties are the responsibility of the recipient. These fees may be collected at the time of delivery. Elizabeth Leflar is not responsible for customs duties or import taxes.
REFUNDS + EXCHANGES
Each piece is handmade and hand-finished to order, so we accept exchanges for pieces that are in stock only. Please contact us for availability and for a Return Authorization (RA) number.
While we are able to offer free shipping on outgoing items, shipping costs for exchanges are not covered.
HOW DO I CARE FOR MY JEWELRY?
Because each piece is carefully constructed by hand, please head over to our Jewelry Care page for full instructions on how to best show your jewelry love.
CAN I BUY JUST ONE EARRING IF I LOST ITS MATE?
Absolutely! Because each piece is handmade (often to order), each one is unique, so we’ll ask that you send us the lone earring. This way, we can make another one that matches as perfectly as possible. The cost will be half the regular price of the earrings, as listed in our shop.
DO YOU EVER HAVE SALES?
Yes! please join our email list or follow us on Instagram (@elizabethleflar), Twitter (@elizabethleflar) or Facebook (Elizabeth Leflar Design) if you would like to be notified when these come around!
WHAT ABOUT WHOLESALE?
Lovely! Please get in touch with "Wholesale Inquiry" in the subject line, your shop name and your website, and we’ll be in touch to hear more and to give you more information!